Not a single UK airline made it into the top 10 European carriers for passenger satisfaction.
Luxembourg’s Luxair was ranked number one with a 4.11 out of five rating, with Austrian Airlines (4.08) and Swiss International Air Lines (4.06) making up the rest of the top three.
The list of the top 10 was compiled using more than 90,000 passenger reviews.
Turkish Airlines came top in terms of value for money, while Lufthansa had the most popular check-in service.
The data suggests that travellers believe British airlines are no match for their European rivals.
The top 10 European airlines for customer satisfaction
1. Luxair, Luxembourg
2. Austrian Airlines, Austria
3. Swiss International Air Lines, Switzerland
4. Aegean Airlines, Greece
5. Lufthansa, Germany
6. Turkish Airlines, Turkey
7. Aer Lingus, Ireland
8. SAS, Scandinavia
9. Air Berlin, Germany
10. TAP Portugal, Portugal
Flybe was the highest rated UK carrier in 16th place with an average rating of 3.89 out of five.
British Airways scored 3.85, putting it in second place in the UK and 18th across Europe, while Monarch’s results were rounded to the same score, putting it in 19th.
A recent review by a BA passenger flying from Heathrow to Luxembourg complained about the “outrageous charge” for checking in luggage, while an irate Monarch customer claimed there was “no reason given” for their flight from Rome to Luton being delayed.
Helen Breen, flight specialist at online travel firm eDreams, which compiled the data, said: “Our survey found that many UK airlines have a lot to learn from their European counterparts.
“The fact that no British carrier makes the top 10 should lead to some concern among our native airlines.
“As more and more airlines fly into and out of an ever-increasing number of destinations, consumers have a larger choice than ever. Flybe, BA and Monarch should be watching their European rivals closely.”
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