Good Afternoon,
Trust this meets you well.
This is to bring to your attention the hardship and severe pains that has been instilled on the occupants of 13, Bankole Street, off Baileys Street, Abule-Ijesha, Kayode Market Yaba – by a staff of your organization.
Towards the end of last month, an official of the IKEJA ELECTRIC DISCO led by Mrs. Avan who happens to be our marketer, came to our residence to disconnect our light on the basis that some occupants had not paid the last monthly bill (December Bill). Those who were yet to settle their bills paid the following day.
She insisted that we must all paid what was estimated for us on the bill before she can listen to our compliant.
It is worthy to note the following;
· All the 6 occupants in the house all got bills of over Twelve Thousand Naira (#12,000) each in December amounting to a total of Seventy-Two Thousand Naira #72,000 for just one house in one month which every reasonable person knows is too outrageous (previous months bills have also followed the same trend)
· Most of the occupants in the house all go to their respective workplaces early in the morning and return late at night, hence we only enjoy light on weekends and that’s even when the supply is not interrupted or intermittent as the case may be
· Our current Postpaid meters have been last read by PHCN officials since the year 2016, hence all the bills we have been getting since then have been estimated bills which has always been very high.
· It is excruciating that houses nearby pay as low as #5,000 while despite the huge charge, we still spend up to #15,000 in a month to fuel our generators.
· We don’t get value for money. Several complaints have been made but it seems they (Marketers) are concerned about target and not customers satisfaction.
Based on the above, most of the occupants paid reasonably. But the marketer on her third visit to the house insisted that the outrageous amount (#12,000) on the bill must be paid by each occupant. We contested that the amount on the bill was an estimated amount and hence our payment too has to be an estimated payment but she refused, cut our wires and took it away on January 31st 2020.
In a bid to resolve issues amicably the residents of the house created a WhatsApp group and added the Marketer, however, in the course of discussion on the group chat she kept insisting that we must all pay the amounts on the December bill before she listens to us but most of us stood our ground that we won’t pay the outrageous amount.
We also made her realize that all of our bills are currently being disputed (at the DISPUTE RESOLUTION meeting) when we applied for PREPAID Meters via www.map.ikejaelectric.com and hence that further suggests that the bills cannot be accurate but she angrily left the group when she realized she had no points anymore and as a result subjecting us to darkness in the last 10days. Am very sure the bill of this month will also be the same with last month despite been in darkness for 10days.
It is so disheartening and demoralizing that we must go through this just because someone wants us to pay for what we didn’t enjoy by force just because she feels or thinks she has some ephemeral powers.
We are by this mail requesting that you urgently help us intervene in this matter as we cannot continue to be in darkness after paying reasonable amounts on a monthly basis.
The Nigerian Electricity Regulatory Commission Act 2005 under Consumer Right and Obligation states that;
1) All customers have a right to a properly installed and functional meter.
2) All customers have a right to be properly informed and educated on the electricity service.
3) All customers have a right to transparent electricity billing.
4) It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the DisCo serving the customer in line with NERC’s guidelines.
5) All customers have a right to refund when over billed.
6) All customers have a right to file complaints and to the prompt investigation of complaints.
7) It is the customer’s right to contest any electricity bill.
It is also pertinent to note that we have been in total darkness for close to a week now and we hope the days we have been subjected to darkness will be discounted from our next bill.
We also appeal that you help us look urgently into the amounts billed to us going forward as we cannot afford to be having issues around estimated bills every other month. Please find below some of the affected Account Numbers (others will be provided shortly):
0100677505
0100672594
0100677512
We are counting on you for your urgent action on this as quick as possible.
Thanks, in anticipation for your support.
END
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