They are both leading examples of upmarket ‘Chelsea Tractors’.
But four models of Range Rover and Land Rover are among the most unreliable cars in the country, a survey claims.
What Car? polled more than 18,000 car owners, who rated 159 models between one and four years old, documenting any problems they had over the past 12 months.
And the most reliable?
Most reliable cars Position Make Reliability Ranking
=1 Toyota Yaris (2011 – Present) 100.0%
=1 Suzuki Sx4 S-Cross (2013 – Present) 100.0%
3 Nissan Leaf (2011 – 2017) 99.7%
4 Toyota RAV 4X4 (2013 – 2018) 99.6%
5 BMW 3 Series (2005 – 2014) 99.5%
A perfect reliability rating of 100 per cent meant drivers reported no problems.
The poll found the Range Rover was the second least reliable, with a rating of 67 per cent. Non-engine electrics were the most common issue in these cars – which can cost from £30,000 to well over £100,000 – and 17 per cent had suspension problems. Nearly a third of the cars had to be taken off the road for more than a week.
The smaller Range Rover Evoque was fourth least reliable, scoring 73 per cent. Almost half of owners (45 per cent) reported a mechanical fault over the past year. A faulty exhaust was the biggest issue. Next on the list were the Land Rover Discovery Sport with 75 per cent and the Range Rover Sport with 76 per cent.
The worst performer, with a reliability rating of 51 per cent, was the Tesla Model S electric car costing from £72,600 to £128,500. Faulty parking sensors were common.
In joint top spot with 100 per cent reliability were the Toyota Yaris and Suzuki SX4 S-Cross. They were followed by the Nissan Leaf, Toyota RAV 4X4, BMW 3 Series and Honda Jazz Hatchback Petrol, on just under 100 per cent. The Peugeot 2008 Estate and Volvo V60 Estate scored 99 per cent.
A spokesperson for Jaguar Land Rover said:
‘Quality is our number one priority at Jaguar Land Rover, we are dedicated to delivering the finest vehicles to our customers, therefore we are disappointed with these results.
We will learn from this data, we have instigated a number of quality measures and product updates in our business that have led to prioritising improvements in our award winning vehicles.
These new systems and customer focus will lead to improved vehicle quality and customer satisfaction going forward.’
A Tesla spokesperson said:
‘Only 28 Model S owners responded out of a total of 18,000 car owners surveyed by What Car? That’s less than 0.3% of UK Tesla owners, so this survey is statistically meaningless.
The results of this survey are also at odds not only with our internal figures showing customer satisfaction scores for Model S and X at well over 90%, but with statistically valid surveys like our Net Promotor Score and Consumer Reports customer satisfaction survey, which we’ve topped every year since 2013, with 90% of Tesla owners saying they would buy the same car again – more than any other brand.
We are committed to making the world’s best cars, and in order to ensure the highest quality, we review every vehicle for even the smallest refinement before it leaves the factory. To the extent repairs are needed, the majority of work carried out on cars up to 4 years old is done under warranty and free of charge to the customer while they are supplied with a courtesy car.
Unlike other manufacturers, Tesla repairs can also be carried out in a customer’s driveway or office by mobile service, or even via over-the-air updates, to minimise any disruption.’
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