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Mother Is Confused When Attendant Asks Her To Get Off Flight, Until She Finds Out Why


Southwest Airlines is getting a lot of positive attention after they did something truly awesome for one of their passengers when they learned her son was in a coma.

Peggy Uhle was already settled in her seat on a flight from Chicago, Illinois, to Columbus, Ohio. The plane was ready for take-off, but it suddenly turned back towards the gate. That’s when a flight attendant approached her and informed her that she needed to get off the plane.

“I figured I was on the wrong plane,” said Peggy. “The gate agent told me to check in at the desk and when I did she told me to call my husband.” That’s when she learned from her husband that her son, who lives in Denver, Colorado, had suffered a head injury and was in a coma.

Before she even got off the plane, Southwest Airlines had already made her arrangements for her. “The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours,” said Peggy. The airline also didn’t charge Peggy any additional service fees.

“They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver. My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.”

Needless to say, Peggy is incredibly appreciative of the way the airline handled the whole situation. “The care that I was shown is second to none. We have always liked Southwest Airlines and now we can’t say enough good things about them.”

Aviation Republic

One Response to Mother Is Confused When Attendant Asks Her To Get Off Flight, Until She Finds Out Why

  1. Roland says:

    This is what I call efficient and excellent customer relations.

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